What if I have problems with a solar company?

If you are having problems with a solar company, please click here for some consumer resources. Two companies in particular stand out: Vivint and SolarCity. Complaints against these two – among the largest providers – constituted nearly 56 percent of all the complaints consumers filed with the FTC about solar companies.

Are customer complaints a problem in the solar industry?

Customer complaints against the country’s residential rooftop solar industry have increased dramatically in recent years. One-star ratings on Solar Reviews increased more than 1,000% since 2018. Across the country, prosecutors are investigating high-pressure sales tactics and misleading financing arrangements.

Where can you complain about a solar company?

Part of the reason is that many customers who feel victimized don’t know where to turn. “There's not really one place for consumers to complain to,” says Jenifer Bosco, an attorney with the National Consumer Law Center. “If they do have a problem with solar companies, they can complain to the Federal Trade Commission.

Is your rooftop solar business causing a consumer complaint?

Here's what to consider and how to protect yourself The rooftop solar business is a big source of consumer complaints. Across the country, prosecutors are investigating sales practices and financing arrangements. Now the solar industry is working to repair its reputation.

Should solar companies be able to report a scam?

By getting more consumers to report scammy solar companies, government officials said, they can more effectively track complaints and seek to hold accountable companies that violate the law.

Why did a customer complain about a solar agreement?

Confused by the separate roles of the solar and finance companies, the customer filed complaints and left negative reviews, frustrated by the lack of transparency in the agreement and the higher-than-expected monthly costs. How Cleantech Law Partners Can Help: